TERMS AND CONDITIONS

Our general terms and conditions apply to all bookings, unless stated otherwise.

 

  • Definitions
    • Casa Luconi: holiday homes in Istria, Croatia (address Luconi 27 Brtonigla, Istria Croatia).
    • The customer: the person (m / f) who rents the accommodation in his or her name.
    • The landlord: the owner of the accommodation or his representative.
    • The site: the internet site www.casaluconi.com.
    • The lease: an agreement to rent or lease an accommodation at Casa Luconi and which is deemed to have been concluded by the tenant and landlord.

 

  • Reservations
    • When booking an accommodation, the customer will receive a booking confirmation by email with all details and a request to pay a deposit of the rental price within 5 days of receipt of the booking confirmation.

 

  • Rental period
    • The prices as stated on the site are based on a stay of 7 nights per accommodation.
    • The minimum stay is 7 nights in July and August and 5 nights in the early and late season.
    • When staying in different (price) periods, the number of days in the relevant (price) period is calculated. 
    • or the accommodations, the arrival time is after 3 pm and the departure time is before 9 am.

 

  • Payment
    • When booking, a deposit of the total amount must be paid.
    • Payment must be made within 5 days after receipt of the booking confirmation.

 

  • Other prices
    • All accommodations at Casa Luconi include the use of water, gas, electricity, wifi (all based on fair use), linen and towels.
    • The (final) cleaning, tourist tax and registration tax are not included in the price.
    • All costs are included in the total price of the booking confirmation. Cancellation policy We strongly advise the customer to take out cancellation insurance. In case of cancellation by the customer, the following conditions apply:

 

  • In case of cancellation from the day of reservation up to 30 days after the reservation, the customer owes 30% of the invoice amount (the down payment).
    • In case of cancellation from the 30th day after reservation up to 2 months before arrival, the customer owes 60% of the invoice amount.
    • If the customer cancels within 60 days before arrival date, the entire amount must be paid.
    • Cancellations notified by the customer in writing by e-mail (to info@casaluconi.com). After receipt of the written cancellation, the customer will receive a cancellation confirmation.
    • As long as the customer has not received confirmation of the cancellation, there is no cancellation.
    • Reasons for cancellation by the customer that are beyond the lessor’s control are not at the expense and risk of the lessor.
    • If due to any circumstance the landlord is forced to cancel the reserved accommodation, the customer will be offered a comparable alternative.
    • If this is not possible or if the customer does not accept this proposal, the amount paid by you the customer will immediately be refunded to his account.
    • The customer has no more or other right than to reclaim this amount.

 

  • Obligations of the landlord
    • The landlord is obliged to make the rented property available to the customer in good condition on the agreed date and time.
    • The costs of normal maintenance and repair of defects are borne by the landlord.
    • If defects occur, the customer must immediately notify the landlord and follow his instructions as much as possible.

 

  • Casa Luconi is not liable for:
    • Any form of loss, theft, damage or injury, of whatever nature, caused to customers and / or their visitors to an accommodation of Casa Luconi and the accompanying garden, swimming pool and / or other facilities.
    • The failure of equipment in the rented accommodation, malfunction of the water supply, power, water, etc. and the failure / poor connection of WiFi.
    • Any nuisance caused by activities in the area, such as agricultural activities, regular garden maintenance, activities in the area, other guests, etc.
    • Obvious errors or mistakes in the description or prices of the accommodations of Casa Luconi.
    • Interim changes in data, prices or printing errors.
    • Damage caused by natural disasters, natural disasters, nuclear disasters, attacks, strikes, violence, terrorism, epidemics and pandemics.

 

  • Customer obligations
    • We kindly ask the customer to respect the house, the garden, the swimming pool, other facilities and other guests.
    • The rented holiday home must be occupied by the customer, his co-tenants, or his visitors with the required care and diligence, taking into account the tranquility of the area.
    • The customer is liable for damage caused by him / her, by co-tenants, by any visitors or by pets, even if these are discovered after his departure.
    • If damage is discovered after departure of the customer, he will have to comply with the decision of the owner.
    • Customers must consult in advance if other visitors will enter the Casa Luconi grounds.
    • The customer is liable for damage to the rented property, including damage to or loss of (part of) the inventory, caused during the rental period, unless the tenant can demonstrate that the damage cannot be attributed to him, his family members or guests.
    • The amount that is paid out under any insurance will be deducted from the damage amount.
    • House rules present at the holiday home are an inseparable part of the rental agreement and must therefore be strictly observed.
    • It is forbidden to smoke in the accommodations and by the swimming pool. These are non-smoking.
    • Smoking is allowed on the terrace of the accommodation rented by the customer and the communal terrace.
    • It is not allowed to play / play music that is audible to others on the site.
    • The customer is obliged to use the rented properly and to leave the rented in good condition, tidy, clean and tidy.
    • The accommodation must be left tidy and wiped on departure. Kitchen free of traces of use, dishes done and tidy, refrigerator empty, waste bins clean and empty. Waste must be thrown away (separately) and divided into plastic & metal, paper, glass and residual waste.
    • Hygiene is of paramount importance at Casa Luconi. In case of (pee) stains in a mattress, Casa Luconi has the right to charge the customer the price of a comparable new mattress. There is an extra pad in the cupboard for not (yet) toilet trained children. If this is not available, the customer can request it from the landlord.
    • We ask the tenant to place it on the mattress where the child is lying.

 

  • Pets are welcome at Casa Luconi under the following conditions:
    • Pets may only be brought (for a fee) after written agreement from the lessor.
    • Pets are not allowed to roam freely in the garden.
    • Pets are not allowed in and around the swimming pool and sun garden. The customer does not leave the pet alone in the holiday home, unless it can remain in a cage at that time and does not cause (noise) nuisance to other guests.
    • The customer provides sleeping and feeding material for the pet himself.
    • Pets are not allowed on or in the beds, chairs / couch, shower of the holiday home.
    • Please let the pet dry and dry outside after a walk before entering the house.
    • The customer must clean up faeces if the need is accidentally made on the site.
    • If the pet accidentally urinates in the garden, the customer should immediately throw a bucket of water over it.
    • Pets must be let out in time to prevent the need from being put in the garden or the accommodation.
    • These points have been set up for hygienic reasons, to prevent damage to the holiday home and nuisance to other guests.
    • If the pet causes damage to / in the house, garden or to other guests, this must be compensated by the customer.
    • If the customer does not respect these rules, the lessor has the right to terminate the agreement immediately.

 

  • Recommendations
    • The aim is to provide clean, well-maintained accommodation to all guests.
    • If the customer determines on arrival that this is not the case, the customer must report this to the landlord immediately.
    • To avoid misunderstandings, the customer must report the damage as soon as possible upon arrival.
    • The customer must also immediately report any damage caused by him / her during the stay.

 

  • Special Covid19 cancellation
    • In case tourists are not allowed to cross the border of Istria.
    • If the country of residence of the customer has given a negative travel advise for Istria
    • If travel to Croatia is not possible in any way due to closed borders in other countries.
    • Everything above based on covid19 measurements from one day before the stated date of arrival.
    • Cancellation will be made free of charge in above cases.
    • Customers can decide:
      • Payback of pre-paid amount
      • Change of dates of vacation
      • Coupon

 

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